Frequently asked questions

With NDIS Plan Management available all across New South Wales it can become overwhelming if you are unfamiliar with the bureaucratic terminology. Below curated list of terms and their meanings.

National Disability Scheme

The NDIS, ‘National Disability Insurance Scheme’, is the scheme that people with disability are part of, these people are called participants.. The NDIA, ‘National Disability Insurance Agency’, is the government body that is in charge of implementing and running the scheme.

The National Disability Insurance Scheme (or NDIS) is a way for people who have a disability, that inhibits everyday activities, and is likely to last for their whole life, to get the care and support they need.

The NDIS can provide support to individuals within a variety of areas including; studying,  job hunting, socialising and making friends within and around their community.

For more information, please visit our understanding NDIS page

A nominee is a person who is appointed by a participant to act or make decisions on behalf of a participant.

Nominees have a duty to determine the wishes of the participant and make decisions that are in their best interests for their personal and social wellbeing.

There are two types of nominees:

  1. Plan Nominee

A plan nominee can undertake all activities that a participant would undertake including, all activity relating to their plan and the management of their funds.

If there is anything specific that you don’t want your plan nominee to decide, you can ask for this to be noted when you appoint them.

2. Correspondence Nominee

A correspondence nominee can undertake all activities that a participant would undertake, except for:

  • The preparation, review or replacement of the participants plan

  • Managing the funds for supports in the participants plan

You may consider having a nominee in place for times when you are unavailable to make decisions or need someone to speak with the NDIS on your behalf. The unexpected can happen and it’s good to have a plan in place, just in case.

Reasonable and necessary are the words the NDIS use when talking about what the NDIS will fund.

Means that something is fair.

means something you must have.

The NDIS pay for reasonable and necessary supports that will help you be more independent, join in the community and get the services and equipment you need.

A few questions you might want to consider in determining if a product or service is reasonable and necessary:

  • Disability Related – Do I need this because of my disability?

  • Goals – Does it help me reach/move towards my goals, objectives and aspirations in my plan?

  • Value for money – Are the costs reasonable, thinking about both the benefits and the cost of other ways that might get similar results?

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